Refund Policy
At Vky.Life, we strive to provide our customers with the highest quality products and exceptional customer service. We understand that sometimes, issues may arise with your purchase, and we want to ensure that you are fully informed about our refund policy.
7 Days Easy Refund Policy
Our refund policy is designed to provide you with peace of mind when shopping with us. We offer a 7-day easy refund policy, which means that you have 7 days from the date of delivery to request a refund for eligible items.
Eligibility for Refund
In order to be eligible for a refund, the item must meet one of the following criteria:
- Defected or Wrong Size: If you receive an item that is defective or the wrong size, we will gladly refund your purchase.
- Manufacturing Fault: If the item has a manufacturing fault, we will refund your purchase.
- Misprinted: If the item is misprinted, we will refund your purchase.
Non-Refundable Items
There are certain situations where a refund cannot be issued. These include:
- Damage by Customer: If the item is damaged by the customer, intentionally or accidentally, it cannot be refunded.
How to Request a Refund
If you believe that your purchase meets the eligibility criteria for a refund, please contact our customer service team within 7 days of receiving the item. You can reach us by phone at 03226077768 or by email at Thevkylife@vky.life. Our team will guide you through the refund process and provide any necessary assistance.
Please note that all refunds are subject to inspection of the returned item. Once the item has been received and inspected, we will process your refund within a reasonable timeframe.
Thank you for choosing Vky.Life. We value your satisfaction and are committed to resolving any issues that may arise with your purchase.